Call Center Services

If all of your employees had a single point of contact for quick, effective answers to their benefit plan and eligibility questions, consider the possibilities. Your employees would have help resolving problems pertaining to their benefit programs. They would be informed and more focused, productive employees. And, you would be able to concentrate on more important aspects of your job - such as helping employees achieve both personal and professional goals.

By providing a centralized solution for outsourcing benefits support services, the Employease Contact Center becomes an extension of your Human Resources department by delivering:

An affordable way for companies to provide consistent daily
employee call center support.
Benefit plan and eligibility issues addressed by experienced HR
professionals dedicated to addressing these questions.
A partner who can be an advocate on behalf of employees with
claim-related problems.
The time and credibility to focus on more strategic issues, while
your employees are supported day to day.

Enrollment Services

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The leader in online HR and benefits solutions, Employease has been creating innovative and cutting-edge benefit administration solutions for more than 6 years. Who better than the eHR leader to deliver the expertise and professionalism you, your organization and your employees expect?

Dedicated and experienced HR professionals ensure that all benefit plan and eligibility issues are consistently addressed quickly and expertly.

The Employease Contact Center includes a wide variety of services that were created to help you manage, serve, and address your employees' problems and concerns more effectively.

	Call Center Services Include:
	Production set up of case management system to track employee inquiries and problem resolution status. Define eligibility, waiting periods, cost, PCP rules, billing cut-off, retro term limits, and more for all plans. Acquisition of toll-free telephonic connections. Establishment of call routing and reporting requirements. Establishment of auto-attendant selections and options. Transfer connection to bridge employee calls to insurance carrier(s). Documentation of call center procedures and workflow. Monitoring of employee and dependent eligibility. Toll-free access to a benefit specialist to help employees or dependents resolve claim-related problems (medical, dental, life, etc.). Includes being an advocate for the employee with insurance provider.

	Experienced Benefits Specialists are prepared to address:
	Eligibility - provide the employee or dependent with information on plan availability. Coverage - give the employee or dependent information on what the plan covers. Rates - provide the employee or dependent with the cost of coverage. Enrollment - identify in which plan(s) the employee or dependent is enrolled. Claims - provide information on who to call and how to resolve a claim problem. Ensure that all benefit plan and eligibility issues are consistently addressed quickly and expertly.

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